Service & Provider Pricing

How do consultation fees work? Base Price vs Slot-Based Pricing

In Omniva, pricing is tied to both the service configuration (whether it is set to Base Price or Slot-Based Price) and the provider’s availability (slot duration of 10, 20, 30 minutes, etc.).

There are two pricing models:

1. Base Pricing

Base Pricing means the service has a single consultation fee, which is then proportionally split across the slot duration defined in provider availability.

Service Setup:

• Service requires:

  • Min Price, Max Price

  • Platform Fee

  • Cancellation Fee

Provider Setup:

• When creating or updating their profile, the system asks for:

  • Single consultation price

  • Follow-up consultation price

• Omniva automatically splits this consultation price based on slot duration.

• Patients see a per-slot amount, not the full consultation price.

Example:

• Provider sets Consultation Price = RSD 100.

• Provider availability: 10 min slots.

• Patient books 1 slot → sees RSD 10 as service fee.

• If the provider sets 30-minute slots → patient books 1 slot → sees RSD 30.

Use Case:

• Standard consultations where pricing is split proportionally across time slots.

• Keeps things consistent when providers only want to manage one global consultation fee.

2. Slot-Based Pricing

Slot-Based Pricing means the service fee is defined separately for each slot duration (10, 20, 30 min, etc.) and is not auto-split.

Service Setup:

• Service requires:

  • Min Price, Max Price

  • Platform Fee

  • Cancellation Fee

Provider Setup:

• When creating or updating their profile, the system asks for:

  • Different slot pricing for each available duration (e.g., 10 min, 20 min, 30 min).

• Patients see the exact slot-based fee the provider set.

Example:

• Provider sets:

  • 10 min = RSD 1,000

  • 20 min = RSD 1,800

  • 30 min = RSD 2,500

• Availability = 20 min slots.

• Patient books 1 slot → sees RSD 1,800.

• If provider updates availability to 30 min slots → patient booking = RSD 2,500.

Use Case:

• Flexible consultations where time directly impacts cost.

• Useful for specialists who want to charge different rates for different session lengths.

Key Differences: