Your Upcoming Appointments

Access details of your next appointment and manage action

Overview

The appointment is confirmed and scheduled to happen soon, indicating the patient is set to see the healthcare provider.
Patient information is prominently displayed, along with confirmed details of the upcoming appointment.
All finalized details, including date, and time are visible.
If needed, consulting providers can reschedule or cancel appointments directly from the appointment details screen.

User Actions for Managing Appointments:

Join the video call:
1. Access Your Call: Simply click on the scheduled appointment to join.
2. When to Join: Be ready! You can enter the call up to 10 minutes before your scheduled time.
3. Features You Can Use During the Call: Use camera/mic control, screen sharing, appointment details, notes, prescriptions, and lab/radiology notes for collaboration. For more details, visit here.
Reschedule the appointment
1. Users can reschedule the booked appointment before 24 hours of a scheduled appointment.
2. Otherwise, within 24 hours, the rescheduled icon is hidden.
Cancel the appointment
1. Users can cancel the appointment at any time. But they can cancel the appointment before 24 hours, the cancellation charge will not be charged to the patient. However if they can cancel the appointment within 24 hours of the scheduled appointment, the patient has to pay a penalty for the appointment.
Chat with the provider
1. Patients and providers can chat and share media (images, documents, PDFs, and links) up to 48 hours before the scheduled time.
2. Read-Only Mode: If an appointment is cancelled, the chat becomes read-only. Users can view past messages but cannot send new ones or attachments.
3. Notifications: Real-time alerts for new text messages, images, documents, and links include direct access to the chat.
Invite another user before the call
1. Enter the email address of the person you wish to invite.
2. Send the Invitation: Click Update to share the invite link with the selected participant.
3. Participant Joins: The invited user will receive the link and can join the call by clicking on it.\

PreviousPending Appointments NextAvailable Features During the Video Call

Last updated 11 days ago

Overview

The appointment is confirmed and scheduled to happen soon, indicating the patient is set to see the healthcare provider.

Patient information is prominently displayed, along with confirmed details of the upcoming appointment.

All finalized details, including date, and time are visible.

If needed, consulting providers can reschedule or cancel appointments directly from the appointment details screen.

User Actions for Managing Appointments:

Join the video call:

Access Your Call: Simply click on the scheduled appointment to join.
When to Join: Be ready! You can enter the call up to 10 minutes before your scheduled time.
Features You Can Use During the Call: Use camera/mic control, screen sharing, appointment details, notes, prescriptions, and lab/radiology notes for collaboration. For more details, visit here.

Reschedule the appointment

Users can reschedule the booked appointment before 24 hours of a scheduled appointment.
Otherwise, within 24 hours, the rescheduled icon is hidden.

Cancel the appointment

Users can cancel the appointment at any time. But they can cancel the appointment before 24 hours, the cancellation charge will not be charged to the patient. However if they can cancel the appointment within 24 hours of the scheduled appointment, the patient has to pay a penalty for the appointment.

Chat with the provider

Patients and providers can chat and share media (images, documents, PDFs, and links) up to 48 hours before the scheduled time.
Read-Only Mode: If an appointment is cancelled, the chat becomes read-only. Users can view past messages but cannot send new ones or attachments.
Notifications: Real-time alerts for new text messages, images, documents, and links include direct access to the chat.

Invite another user before the call

Enter the email address of the person you wish to invite.
Send the Invitation: Click Update to share the invite link with the selected participant.
Participant Joins: The invited user will receive the link and can join the call by clicking on it.\